Question 1

Q01What do I need to register at baji, and how long does it take?

Accepted Answer

Registering with Baji takes just 5 minutes. Here's what you'll need: Active Bangladeshi mobile number Date of birth (to verify you are 18+) A strong password No credit card or special documents required to complete registration.

Question 2

Q02Can one person open multiple accounts?

Accepted Answer

No. Under baji's policy, each person is allowed only one account. Creating multiple accounts will result in all accounts being suspended and all bonuses and winnings forfeited. Only one account per device, IP address, or mobile number is permitted.

Question 3

Q03How do I reset my password if I forget it?

Accepted Answer

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password — the whole process takes just 2 minutes. Click "Forgot Password?" on the login page Enter your registered mobile number Enter the OTP sent via SMS Create a New Password Was this answer helpful? Yes No

Question 4

Q04Why is KYC verification required and how do I complete it?

Accepted Answer

KYC (Know Your Customer) verification is required to secure your account and process large withdrawals. Simply go to your profile section and upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Was this answer helpful? Yes No

Question 5

Q05What should I do if my account gets locked?

Accepted Answer

After 5 incorrect password attempts, your account will be locked for 30 minutes and will unlock automatically after that period. If you suspect someone is trying to access your account without permission, contact our support centre immediately. Was this answer helpful? Yes No

Question 6

Q06Can I change my mobile number?

Accepted Answer

Yes, but you'll need to contact the support team to do so. Your number can be changed after identity verification is complete. For security reasons, this cannot be done automatically. Was this answer helpful? Yes No

Question 7

Q07Does Baji have a mobile app?

Accepted Answer

Baji's website is fully mobile-optimised. You can access all games, place bets, and make payments directly from your browser — no app download needed for a seamless mobile experience. Was this answer helpful? Yes No

Question 8

Q08How long does a bKash deposit take?

Accepted Answer

BKash deposits are typically credited to your account within 5–15 minutes. During peak hours (8–11 PM), it may take up to 30 minutes. Processing times for Nagad and Rocket are the same — 5 to 20 minutes.

Question 9

Q09What is the minimum deposit amount?

Accepted Answer

The minimum deposit at baji is ৳500, and this threshold applies across all payment methods. To qualify for the 100% first-deposit bonus, you'll need to deposit at least ৳500. Was this answer helpful? Yes No

Question 10

Q10Does baji charge any payment fees?

Accepted Answer

Baji does not charge any fees for deposits or withdrawals. However, bKash/Nagad's own transaction charges may apply. Was this answer helpful? Yes No

Question 11

Q11Can deposited funds be refunded?

Accepted Answer

Deposited funds cannot be directly refunded. However, you can withdraw your balance at any time (subject to meeting any applicable bonus wagering requirements). If you run into any issues, the support team will be happy to help. Was this answer helpful? Yes No

Question 12

Q12Which payment methods are supported?

Accepted Answer

Baji supports all major payment methods available in Bangladesh: BKash (most popular) Nagad Rocket (DBBL) Bank Transfer Cryptocurrency (USDT, BTC) Was this answer helpful? Yes No

Question 13

Q13My deposit isn't showing — what should I do?

Accepted Answer

If your deposit doesn't appear within 30 minutes, take a screenshot of the transaction and contact the Help Center. Having your transaction ID on hand will speed up the resolution process. Was this answer helpful? Yes No

Question 14

Q14What is the maximum daily deposit limit?

Accepted Answer

Daily deposit limits vary by payment method and account type. With bKash, you can generally deposit up to ৳2,00,000 per day. VIP members enjoy even higher limits. Was this answer helpful? Yes No

Question 15

Q15How long do withdrawals take?

Accepted Answer

Withdrawals to bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers take 1–3 business days. Withdrawals are processed even faster once KYC verification is complete.

Question 16

Q16What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal is ৳500. Winnings from bonuses require wagering conditions to be met before withdrawal. Was this answer helpful? Yes No

Question 17

Q17What should I do if my withdrawal is rejected?

Accepted Answer

Withdrawals are commonly rejected due to incomplete KYC verification, unmet wagering requirements, or incorrect payment details. The rejection notification will state the reason. If the issue persists, please contact our support centre. Was this answer helpful? Yes No

Question 18

Q18How many withdrawals can I make per day?

Accepted Answer

You may submit up to 5 withdrawal requests per day. VIP members have a higher limit. Please wait for each withdrawal to be processed before submitting the next request. Was this answer helpful? Yes No

Question 19

Q19Can bonus funds be withdrawn?

Accepted Answer

Yes, but you'll need to meet the wagering requirements before withdrawing bonus funds. A 15x wagering requirement applies to the welcome bonus — meaning you'll need to place bets totalling 15 times the bonus amount before it becomes withdrawable. Was this answer helpful? Yes No

Question 20

Q20Do I need a bank account to make a withdrawal?

Accepted Answer

No, a bank account is not required. You can withdraw directly to bKash, Nagad, or Rocket. Most members prefer bKash as it's the fastest option. Was this answer helpful? Yes No

Question 21

Q21How do I claim the welcome bonus?

Accepted Answer

When making your first deposit after registering, make sure the bonus option is enabled. A 100% bonus will be automatically credited to your account on a minimum deposit of ৳500 — up to a maximum of ৳5,000. If you have a promo code, make sure to enter it before making your deposit to receive the bonus.

Question 22

Q22Where can free spins be used?

Accepted Answer

Free spins can be used on specific slot games. Head to the Bonus section and check the "Free Spins" option to see which games they apply to and how long they're valid. They typically need to be used within 72 hours. Was this answer helpful? Yes No

Question 23

Q23What are bonus wagering requirements and how do I meet them?

Accepted Answer

Wagering requirements refer to how many times you must bet your bonus amount before withdrawing. For example, a 15x wagering requirement on a ৳1,000 bonus means you need to place ৳15,000 in total bets. All bets on slots count 100% Live Casino contributes 10–20% Counts 100% for Sports Betting Was this answer helpful? Yes No

Question 24

Q24How does the referral bonus work?

Accepted Answer

When a friend registers using your referral link or code and makes their first deposit, you earn a ৳500 bonus. There's no cap on referrals — the more friends you refer, the more you earn. Was this answer helpful? Yes No

Question 25

Q25Do bonuses expire?

Accepted Answer

Yes. Every bonus has a specific validity period. The welcome bonus generally requires wagering to be completed within 30 days. Any unused bonus will be automatically cancelled once the period expires. Was this answer helpful? Yes No

Question 26

Q26Can I get a new bonus every day?

Accepted Answer

Yes! Baji offers new deals and promotions every day. Once you log in, you can find today's bonuses on the home page or in the Promotions section. Weekly reload bonuses, cashback offers, and special event bonuses are also available. Was this answer helpful? Yes No

Question 27

Q27Can Live Casino be played from Bangladesh?

Accepted Answer

Yes, baji's Live Casino is fully accessible from Bangladesh. Play baccarat, roulette, blackjack, and Teen Patti with real dealers — seamlessly, on any device. Was this answer helpful? Yes No

Question 28

Q28Does Baji offer cricket betting?

Accepted Answer

Absolutely! baji is built with Bangladeshi cricket fans in mind, offering a top-tier cricket betting experience. Bet live on IPL, BPL, World Cup, Test matches, and more — all at competitive odds. Was this answer helpful? Yes No

Question 29

Q29Are game payouts fair and unbiased?

Accepted Answer

Yes. All games on baji use RNG (Random Number Generator) technology, verified by independent international auditors. Game outcomes are completely tamper-proof. Was this answer helpful? Yes No

Question 30

Q30What are the betting limits?

Accepted Answer

The minimum bet is ৳10, and the maximum varies by game and event. Sports Betting limits generally range from ৳10 to ৳1,00,000. VIP members enjoy higher limits. Was this answer helpful? Yes No

Question 31

Q31What happens if I lose internet connection during a game?

Accepted Answer

If you lose connection during a live game, it will be temporarily paused. Once you reconnect, you can resume right where you left off. Any bets already placed will still be counted — you won't lose out. Was this answer helpful? Yes No

Question 32

Q32Is Baji safe and trustworthy in Bangladesh?

Accepted Answer

Baji is an internationally licensed gaming operator active in multiple countries worldwide. Platform security is ensured through 256-bit SSL encryption, KYC verification, and regular independent audits. Millions of Bangladeshi members use baji on a regular basis.

Question 33

Q33Is my personal information safe?

Accepted Answer

Your personal data is kept strictly confidential. All information is stored and processed in compliance with GDPR and international data protection standards. We never sell your data to third parties. Was this answer helpful? Yes No

Question 34

Q34Does baji ever ask for your password or OTP?

Accepted Answer

No, never! No baji representative will ever ask for your password, OTP, or banking details by phone or message. If anyone does, it's a scam — report it to the Help Center immediately.

Question 35

Q35How do I activate 2FA?

Accepted Answer

Go to Account Settings → Security → and enable "Two-Step Verification." An OTP will be sent to your mobile number every time you log in. This ensures the highest level of protection for your account. Was this answer helpful? Yes No

Question 36

Q36What should I do if my account is hacked?

Accepted Answer

Contact the Help Center immediately and request an account suspension. Your account will be recovered after identity verification. Report any suspicious activity without delay. Was this answer helpful? Yes No

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